Largo, Florida
Senior Technical Support Specialist
Our Business
Pulsar Measurement is a worldwide leader in ultrasonic instrumentation for wastewater, industrial, and environmental markets. Since 1986 we have developed, manufactured and marketed industrial flow and level monitoring instruments including ultrasonic level transmitters, clamp-on ultrasonic flow meters, and open channel flow meters.
The newly restructured TASi Measurement, our parent group, has successfully grown companies who consistently deliver world-class products and services, focusing on our global customer needs in diverse market segments. TASi Measurement’s high repeat customer rate is due to an ability to remain close to our customers reinforced by providing local service and complete engineered solutions and problem solving.
Join us on this exciting journey, as we continue to expand our business.
Your Role
The Senior Technical Support Specialist manages inbound phone calls and e-mails from customers, representatives and consulting engineers and is the subject matter expert on Pulsar Measurement products. In addition, they will initiate calls to customers to ask about technical issues with respect to orders, installations, and product concerns.
The individual will support the sales team with virtual and onsite training sessions for representatives and customers on a wide range of Pulsar products and assist with webinars and trade shows. Therefore, the ability to communicate clearly is crucial for this position as the individual will need to liaise with engineers and quality and product management teams.
This position requires a very service-oriented person, who enjoys helping customers resolve their measurement challenges and brings expertise to Pulsar Measurement products.
Your Responsibilities
- Developing and maintaining strong technical and applications expertise with all Pulsar products.
- Maintaining expertise with Pulsar’s technical support systems, Return Merchandise Authorization (RMA) process, Quality Databases, and Engineering Change Notifications (ECN).
- Handling technical support calls and troubleshooting on new and existing product installations.
- Tracking and analyzing technical concerns and escalating issues to the engineering team and product management team as needed.
- Reading and comprehending engineering specifications.
- Performing onsite and virtual training sessions.
- Supporting the Regional Sales Managers and Sales Application Engineers with advanced technical expertise and training sessions for high profile projects.
- Working cooperatively and providing feedback to the Product Management, Engineering, Quality, and Marketing teams with respect to the development of technical documentation, product improvements, and new product ideas.
- Participating in corporate training seminars, webinars, and tradeshows.
· Performing any other duties or responsibilities as requested by Supervisor or Manager.
Travel
Travel is based on demand when conditions allow. Travel includes but is not limited to regions, factories, offices, customer locations and suppliers.
Your background
- Excellent written and spoken communication skills
- Strong track record developing and maintaining positive relationships with service customers and sales partners.
- Inherent electrical instrumentation knowledge and experience, ideally within the water/waste water industry
- Strong knowledge of Microsoft Office as well as current MRP, ERP and CRM systems
- Shows leadership qualities.
- Excellent problem solving and time management skills
- Bachelor’s degree (engineering, business, technical) and / or 5+ years technical experience
- Past technical experience with corporate technical training
- Experience working with ECN and Quality Management programs
- Awareness of Communication Protocol (SCADA, MODBUS, Profibus)
- Collaborates well within a teamwork environment
Our pledge
Pulsar Measurement recognizes that an inclusive and diverse workplace, where all employees feel respected, valued and able to achieve their full potential is vitally important. Not only does it inspire creativity and collaboration, it’s good for our business. We celebrate our differences and believe our diverse skills, abilities and perspectives strengthen our culture and our overall performance.
TASi Measurement is a global and diverse organization. We are committed to an inclusive workforce that fully represents our many different cultures, backgrounds and viewpoints. Together, we want a workplace where all our employees feel valued and appreciated, and an environment where nothing limits our creativity, innovation or success.
