Factory Repairs

Dedicated workshop repairs across the entire Pulsar Measurement product range.

Pulsar Measurement has dedicated facilities to repair, service, and test systems across our whole product range. If a system has developed a fault, and troubleshooting measures have identified that a system can be repaired, a Return Materials Authorisation (RMA) can be requested to return the system for repair. The procedure runs as follows:

• Request an RMA form link through any of our communication channels
• Fill out the online RMA form with the details of the items for return, and provide a Purchase Order to cover initial inspection, test & minor repairs
• An RMA document will be emailed to the address provided, populated with the item details and the address to send the items
• Print the RMA form and sign the COSHH declaration
• Enclose the signed form along with the items in the return shipment
• Notification will be sent once the items have arrived and are with the service teams
• If repairs are deemed to be major, we'll be in touch with revised costings and seek authorisation to proceed

Pulsar Measurement offers workshop/factory repair services across all four of our Head Offices, please contact your local Pulsar Measurement HQ for more information

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